Terugbetalingsbeleid

RETURNS

Our policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

To make a return, you must present us with a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.

* Any item that is returned more than 30 days after delivery.

Refunds (if any)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your claim.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if any)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card company, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us via the contact form on our website.

Sale items (if any)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if any)

We will only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please contact us via the contact form.

Health protection does not allow us to take back food and nutritional supplements. We offer you a replacement product or a credit note in our online shop.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

Litigation

 

In case of dispute, please contact the European platform available for this purpose: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR